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Event Details

    Dealing with Jerks at Work

    Date: August 15, 2019, 11:15am
    Organizer:
    MDM Consulting
    Location:
    Elgin Country Club
    2575 Weld Rd. Elgin, IL
    Price:
    $20 (members), $25 (member guests), $40 (non-members)
    Event Type:
    Meeting
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    This presentation addressed the following topics:

    • changing ourselves and others to improve climate in the organization
    • changing from the "inside out" versus "outside in"
    • Influencing the behavior of others
    • Understanding Perceptions, and helping to change perceptions
    • Changing corporate culture
    • Conflict Styles and when to use them
    • Addressing Difficult people through Constructive Confrontation

    By the end of the session, the learner can be expected to:

    • identify barriers to changing behavior in self and others
    • express the difference between inside out and outside in changes at work and in self
    • discuss the A-B-C model used to influence perceptions, and 4-5 critical thinking errors that impede the process
    • identify the five conflict styles
    • utilize the leveling process for constructive confrontation